Bedfordshire, United Kingdom
Overall Rating: |
Feedback: 100% positive (354 ratings)
Fill Rate: 93%
Time To Ship: 1.2 days
Response Time: 0.4 days (10.3 hrs)
Seller Since: June 2011 (5.5 years)
Inventory: 0 items (2 days ago)
This is not my full-time business, so I aim to ship within 3-4 days of receiving payment. I do sometimes travel for work and my wife doesn't deal with Musicstack, but if the wait is likely to be longer I will let you know and you may cancel any order if you can't wait for the item.
Due to their refund policies, we reserve the right to add to any order paid for by PayPal that exceeds £20 GBP in value a charge for a tracked shipping method, which will add 1.20p to UK orders and £6.50 for orders sent abroad, including the EU. This charge will only be applied if you have low or no feedback and are buying an expensive item. Most regular MusicStackers will not be asked to pay this - loyalty brings rewards !
Unfortunately some packages go missing, and they are apparently more likely to go missing in some countries than others. If you are buying from one of the following countries and have little or no prior history of buying on Musicstack then we reserve the right to add the signed-for service described above to the shipping cost for your order. If you want to reduce the likelihood of my applying this charge then get yourself a confirmed PayPal address.
I am sorry about this but have to insist. At present the countries affected are:
Brazil, Mexico, Russia, Italy.
Shipping options include the cost of new 12" envelope mailers or 7" Mail-Lite envelopes and two stiffeners (7-inch may use re-cycled stiffeners) and items are posted using the services noted, fully marked and annotated with 'Fragile' and 'Do No Bend'. Albums are normally removed from sleeves if the record is travelling outside the UK.
If you require any other type of packing, please specify before paying the final amount as cruciform mailers (which don't offer any better protection) and additional stiffeners and layers cost money to provide and weight to post. My items are well packed and very rarely suffer damage in transit unless the postman tries to bend them.
The advertised rates are good for the numbers of records stated. Larger shipments will be weighed and the postage costed from the Royal Mail website with a nominal charge (less than 1 GBP) for materials and then 10% added to offset the Musicstack and PayPal commissions which they also charge on shipping. I have to do this, otherwise the commission element means I am almost giving away some records for free!
If there are more records in the pack than a standard mailer will hold then I will make a custom pack for the records. If you require additional packing or insurance for your shipment, then I can provide this (beware, insurance means DHL or UPS for the USA as USPS do not accept any liability), just put the details in your notes and I will acknowledge with a shipping price by return. Return Policy
We accept returns unconditionally provided that we are notified of your intention to return the item within 7 days of shipment within the UK and within 14 days worldwide. Return shipping is at the buyer's cost and we will refund you upon receipt of the item.
If you feel that the item has been misrepresented in our listing on Musicstack and we agree that we have made a mistake then we will also refund you the cost of your return shipping.
We use online mailing and automatically generate proofs of despatch for all items using the Indicia numbering system. If your purchase has not arrived or arrives damaged, please let us know and we will reclaim for you. This may take some time and we are unable to make refunds on lost items until the postal services have responded to us.
We recommend recorded delivery in the UK at a cost of £1.20 additional per package. For parcels going outside the UK we can provide this service for £6.50 but realise that this is expensive. It does include compensation to the value of £50 whereas untracked mail is only compensated to £20 now.
For higher value items that you wish to have insured, please contact us and we will get you our best price.
More Payment Options
Payment Methods Accepted
PayPal, Cash (British Pounds registered or at buyers risk), Cash (Euro in notes registered or at buyers risk), Cash (US Dollars in bills registered), Personal Check (British Pounds only), Postal Money Order (British Pounds only), Bank Transfer (British Pounds only),